Privacy Policy

Introduction

This document sets out what you can expect of us regarding how we look after your user information. We are users too, and share your zeal in wanting to keep what is private, private.

We seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices – Code of Practice’.

We will never share your user information with third parties for promotional purposes.

Who we are

We are Orca Mobile Limited, a company registered in England under registration number 08732209. Our registered office is located at:

50 Bishopton Road
Middlesbrough
Cleveland TS4 2RS
England

If you have any concerns about the way we use your information or any questions about this Privacy Policy, please let us know. We can be contacted via [email protected], or by writing to our registered office.

What we do with your information

Information submitted to Orca Mobile will be processed to:

  • Populate the features that we provide as part of the Orca service.
  • Provide you with updates on the service and the content posted by others that may be of interest to you.
  • Continually improve our service offering and user experience.
  • Provide commercial services to our clients based on anonymous and aggregated data created by people using our service.
  • We will not share your user information with third parties for promotional purposes. That said, we consider that if you sign up to our service, you do so in the knowledge that content you post publicly will be visible to others, perhaps businesses or other users who are hosting events in which you have expressed an interest. Please bear in mind that your user information which is shared in this way is limited to your username, Facebook profile and whatever other information that you have chosen to make public.

We compile statistics about user trends on our platform, which are used by third party organisations to better understand how users interact with businesses, brands, and one another online. These statistics are drawn from a dataset which does not contain any information by which you can be identified, and we will not pass on your personal details to third parties for promotional purposes.

If you are using Orca as the administrator of a business account, we will store information about you in order to allow you to make use of Orca on behalf of the business that has signed up as our client.
How long we intend to keep your information

We will keep your data for as long as you have a live account (whether as a user or as a business) on our service. You can delete your account by contacting us by email at [email protected]

If you delete your account, the data will disappear from our live service; however, there will be a period during which your data will be held on our back-up systems. After this, all content which you created on Orca will be deleted permanently. The only exception to this is information concerning events that you posted to the service. We will maintain this on the service for the purpose of continuing to provide to our other users information concerning events that they have attended in the past. However, we will flag the user account responsible for the creation of any such event as having been terminated.

What user information we would like you to give to us

As at the date of this version of our Privacy Policy, user accounts may only be created via a Facebook profile. This means that when, as a user, you register to use Orca, Facebook will share the following information about you with us:

your name;
your email address;
your date of birth;
your gender;
your ‘likes’;
your interests; and
your friends list.

We will use this information to pre-populate your settings on Orca, information is checked to ensure it’s up to date each time you login with facebook so any updates you make to your facebook profile will be reflected next time you login. The only information that we will disclose publicly is your name and Facebook profile. All the other information is used to improve the relevance of our recommendations in the Discovery section of the app or to improve your ability to share information about events (whether events that you are hosting or events hosted by others that you are interested in) with your friends and connections via Orca and Facebook.

As you use Orca, your public profile on our platform will show the number of events that you are committed to attending or committed to hosting together with the number of events that you have attended or hosted. We will not publish the details of the events that you have attended or which you have hosted, but we will link you to events that you are going to attend or host.

Orca provides you with the ability to favourite or block users and so we will store the details of users favourited or blocked so that you can connect more effectively with the former and avoid contact with the latter.

We will store the information concerning your interaction with events (whether events you attend or host or show some other form of interest in) and we will use that to inform the Discover section of Orca about your interests, likes and perhaps dislikes.

If you are using Orca on behalf of a business, we will need your company name, first name, last name, address, company website, telephone number, business description and email address. We will also need you to choose a password.

Where we hold your information

The information and content held on our platform is deployed geographically to maximise user experience.

Orca is hosted by Google and that is where all our data, including personal data we process about you, is held. You can view Google’s Privacy Policy, amongst their other policies, here.

What we do to ensure the security of your personal information

We take the security of your data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make securing your data a key part of the way we do business.

Your rights regarding your personal information

We will contact you with updates about your activity on our service, and how we are evolving to deliver greater benefits to you.

You can opt in or opt out at any time you choose by clicking on the ‘Unsubscribe’ link in the e-mails, and we will provide a list of contact options in the Settings area of our web interface.

Information we hold about you (including the events you have hosted or attended and the events that you are committed to attending or will host and and any related interactions) is available to you at all times, by logging into Orca.

Our Cookie Policy

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

What are cookies?

According to Wikipedia:
“A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity. [1] Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past.”
(used under licence: http://creativecommons.org/licenses/by-sa/3.0/)

What cookies do we use?

In this section, we explain what cookies are used in the overall service we provide to our users, and how you can switch off cookies via a setting in your browser. Our use of cookies:

We use cookies to record when you’ve logged into our service (either via web or mobile) so you don’t have to keep logging in for each new page; we also use our own cookies to recognise who you are when you return to our platform in a new visit.

These cookies are an essential part of how our platform operates, and they greatly improve your user experience. Ironically, the banner that you saw the first time you looked at the website alerting you to the use of cookies makes use of a cookie itself, that would not be required were it not for the European Directive on the use of cookies.

These cookies are only used by us, and the information they contain is not shared with anyone else.
List of services we use which use their own cookies:

Google Analytics
– We use Google Analytics to understand general trends about our content and traffic sources: for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.
– Google’s statement about privacy is here: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Localytics Analytics
– We use Localytics Analytics to understand general trends about our content and traffic sources: for example, where users come from, which pages in-app are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.
– Localytics statement about privacy is here: http://www.localytics.com/privacy-policy/

Localytics Analytics
– We use Flurry Analytics to understand general trends about our content and traffic sources: for example, where users come from, which pages in-app are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.
– Flurry’s statement about privacy is here: http://www.flurry.com/legal-privacy/end-user-opt-out

Twitter button
– The Twitter button allows our users to more easily share the content they post to Orca with their followers.
– Twitter privacy policy states they use cookies “to collect additional website usage data and to improve our Services” – https://twitter.com/privacy

Facebook Connect And Mobile
– We use Facebook Connect to allow you to sign up to, and log into, our platform (web & mobile) without having to fill our your details – saving time and effort.
– Facebook’s statement about privacy relating their Connect feature is here http://www.facebook.com/about/privacy/your-info-on-other#anothersite; and also here http://www.facebook.com/about/privacy/your-info-on-other#anothersite
Consent

In line with the latest advice from the Information Commissioner’s Office, we interpret your continued use of our platform as consent for us to use cookies to capture data about how you interact with our services, and those of other services we use.

More information about cookies

Links which provide more information about cookies:
http://en.wikipedia.org/wiki/HTTP_cookie
http://www.allaboutcookies.org/
Contact us if you would like to complain or wish to know more about how your information will be used

We can be contacted via [email protected], or by writing to Privacy Enquiries, Orca Mobile Limited, 50 Bishopton Road Middlesbrough, Cleveland TS4 2RS, England.